Engagement model
Your technology department. Without building one.
One relationship covering the whole of it. You stop scoping every small thing as a project, and you stop being the person who has to work out which vendor a problem belongs to.
Start with an auditWhat it looks like day to day
One board. Everything on it. Nothing in anyone's inbox.
This is an illustration of the shape, not a screenshot of a real client.
Ideas3
- AI receptionist for after hours
- Customer portal
- Second location pages
Planned2
- Review automation
- New employee email + access
Working2
- Service landing page
- Google visibility fixes
Waiting on you2
- Approve homepage copy
- Confirm holiday hours
Done3
- Domain + SSL cleanup
- After-hours call routing
- Backup restore tested
"Waiting on you" is the important column. Most things that stall in a technology relationship stall because somebody is waiting for an approval nobody flagged. Making that visible is half the value of having a board at all.
The rhythm
What happens, and how often.
- Anytime
- You add whatever comes up — a request, an idea, a problem, a question. No form, no ticket number to quote.
- Weekly
- We work the agreed priorities and move things across the board. You can see where everything is without asking.
- Monthly
- A short written update: what moved, what is next, and one thing worth your attention.
- Quarterly
- We look at the whole picture together and reset priorities for the next three months.
Being precise about this
This is not unlimited work, and we are not going to imply it is.
You can add anything to the board at any time. What happens next depends on agreed capacity, on priority, on what it depends on, and on how big it is. A partnership is a relationship with a steady rhythm — it is not an all-you-can-eat development team for a fixed monthly fee.
- Small requests, changes and problems are handled within the agreed capacity.
- Larger pieces of work are scoped and priced separately, and you decide.
- Priorities are yours. If everything is urgent we will tell you it is not, and help you choose.
- Third-party costs — licences, hosting, ad spend — are always separate and always visible.
Anyone selling you unlimited work for a fixed fee is either going to ration it quietly or lose money until they stop answering. Neither ends well for you.
The part that matters most
You own everything, the entire time.
Your domain, your hosting, your Google Business Profile, your advertising accounts, your content. We work through delegated administrative access rather than holding credentials you do not have.
If the relationship ends, it ends with a handover — access released, data exported, nothing held back. That is in the service terms, not just a promise on a page.
A partnership only works if leaving is easy. Otherwise it is not a partnership, it is a hostage situation with a monthly invoice.
Honestly
When this is the wrong choice.
- You have one specific thing that needs doing and nothing after it. Take a project.
- You already have someone internal handling technology well. You may need a specific capability, not a partner.
- You want the cheapest possible monthly number. This is not it, and we will not pretend otherwise.
- You want someone to blame rather than someone to work with. That arrangement does not produce good technology.